CA-Westminster

Don Diep (loan officer) and Evelyn Nguyen (loan processor) are amazing to work with. They responded to my emails promptly and answered all the questions I had. The loan was fully approved within 30 days. I didn't lock the rate right after opening escrow. I monitored the interest rate for almost 2 weeks before locking rate. Loan Factory has the portal to monitor the rate. It also breaks down all the fees from different lenders, so that's very useful. It also shows exactly how much commission Loan Factory earns, so I appreciate the transparency. This was my 3rd time working with Loan Factory, and actually my experience this time was better than the 1st and 2nd time (purchase loan and refinance, respectively). I'll definitely come back for another refinance when the interest rate goes down significantly from the current 6 - 6.5% rate.

Nathan was extremely helpful throughout the process. Excellent loan officer to work with.

Super friendly staff and very patrons throughout the loan process. Matt & Fiona were awesome!

Working with Don and Lucy from Loan Factory was an excellent experience. They assisted us with refinancing our property and demonstrated a high level of professionalism, transparency, and responsiveness throughout the entire process. Their efficiency in managing the loan documentation and addressing our questions ensured a smooth and hassle-free transaction. Additionally, they secured a highly competitive rate for us with no points and no out-of-pocket costs. I highly recommend Loan Factory and their team to anyone seeking mortgage loan services.

Loan Factory was very instrumental in my buyout process. I was doing a buyout and refinance which was a complex situation, plus there was an insurance freeze due to the Altadena and Palisades fires. They handled it promptly, professionally, and guided me through the process. I will continue to work with them when I go to refinance. Their rates are unmatched when I shopped around. Jason and Matt were great!

My loan processor is Eddie extraordinary. Eddie always stayed on top of things; I never had to call him for an update. He had gone extra miles trying to get things done; my file was difficult due to rural area. Overall, excellent service; I definitely recommend this service to anyone.